jakartacash Casino & Sportsbook Data Care
This page describes what we collect when you use jakartacash and how we keep that data protected. We take your privacy seriously—your personal information, payment details, and gaming history are encrypted and stored securely.
We've designed our data practices around transparency and your control. You'll understand what we collect, why we collect it, and how long we keep it. If you have questions about your data or want to exercise your rights, our support team can help during business hours.
Our privacy policy applies to all users of jakartacash, regardless of where you access the platform from. We comply with data-protection standards and do not sell your information to third parties.
What we collect on jakartacash
Account and identity information
When you register on jakartacash, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to create and manage your account, verify your identity, and comply with anti-fraud and anti-money-laundering regulations.
Before you withdraw funds or join tournaments with cash prizes, we require Know Your Customer (KYC) verification. You'll upload a government-issued ID (passport, driver's license, or national ID), a proof-of-address document (utility bill or bank statement), and a selfie for facial matching. We store these documents in an encrypted, separate database and use them only for verification and fraud prevention. We do not share your KYC documents with third parties unless required by law.
Payment and transaction data
We collect information about your deposits and withdrawals—the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date, and the status. We also record your account balance, bet history, and payout records. This data helps us process your transactions, detect fraud, and settle disputes.
We do not store your full payment card or e-wallet credentials on our servers. When you deposit via mobile banking or local payment, you're redirected to the payment provider's secure interface, and we receive only a confirmation token. For bank transfers via online payment, e-wallet, mobile banking, or local payment virtual accounts, we record the transaction reference and amount but not your banking credentials.
Gaming and behavioral data
We collect information about your gameplay—which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), how long you play, your tournament participation, and your betting patterns. We use this data to personalize your experience, detect problem gambling patterns, and improve our platform.
We also collect technical data: your device type, operating system, browser, IP address, and pages you visit on jakartacash. This helps us troubleshoot technical issues, prevent fraud, and understand how users interact with our platform.
Communication data
When you contact our support team via email or in-app chat, we keep records of your conversations. We use these records to resolve your issue, improve our support process, and train our team. We retain support conversations for one year after closure.
How we use and protect your data on jakartacash
Data retention and deletion
We keep your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete your personal information unless we're required by law to keep it longer. You can request a copy of your data or ask us to delete it (subject to legal retention requirements) by contacting our support team.
Third-party processors and international transfers
We use third-party service providers to process payments, send emails, and host our servers. These processors are bound by confidentiality agreements and may only use your data to provide services to jakartacash. Our servers may be located outside Indonesia, which means your data may be transferred internationally. We ensure that any international transfer complies with data-protection standards.
Cookies and tracking
We use cookies to remember your login session, store your language preference, and track your activity on jakartacash for analytics. These cookies help us improve the platform and provide a better experience. You can disable cookies in your browser settings, but some features of jakartacash may not work properly without them.
Your rights on jakartacash
You have the right to access your data, correct errors, request deletion, and object to certain uses of your information. You can exercise these rights by contacting our support team during business hours—Monday to Friday, 9 AM to 6 PM Jakarta time. We'll respond to your request within one business day. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, our team can assist you in English.
We believe your data belongs to you. We collect only what we need, we protect it with encryption, and we never sell it to third parties.
Changes to this policy
We may update this privacy policy from time to time. We'll notify you of material changes via email. Your continued use of jakartacash after an update constitutes acceptance of the new policy. If you disagree with changes, you can close your account.
If you have questions about how we handle your data, how we use cookies, or how to exercise your rights, contact our support team. We're here to help and to ensure your privacy is protected on jakartacash.